All the honeys we sell are raw, meaning they are not heated and pasteurized, and are only lightly filtered. This helps to retain that fresh from the hive taste and all the corresponding health benefits. Raw honey will tend to crystallize, some naturally do this quicker than others. If you find your honey starting to crystallize, gently warm it on the stove with the sealed glass jar in a pan of warm water. This slow heating will remove the crystal without altering the honeys flavor or destroying the natural enzymes that make honey healthy.
If you are not completely satisfied with your purchase, please contact us so we can arrange for a refund or replacement.